Archive for month: June, 2012

Customer Service Phone Call Tracking

29 Jun
June 29, 2012

At Findaway, we realized that one area that needed improvement was in tracking customer service phone calls.  Sales Administrators were taking several customer service phone calls on a daily basis. Other than putting a hash mark on a tracking sheet, there was no other documentation of the phone call. No details were being recorded and there was no follow up on issues. Also there was no reporting available on the phone calls other than the number of calls received.

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Moving from ColdFusion to railo

22 Jun
June 22, 2012

Although ColdFusion is not our standard language when creating sites, we have often used it in the past to create small and easily configurable web pages.  These sites were all hosted through one hosting company and were serviceable in the early years of our company.  However, starting a year or so ago, we ran into a few issues with having our ColdFusion sites hosted at this particular company.

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Using the Google Map API to Display Customer Locations

21 Jun
June 21, 2012

Libraries make up one of the larger purchasing segments for our products, but demand is driven by the patrons of those libraries. So a challenge is how to reach out to those patrons, and increase demand.

One marketing suggestion was to give library patrons a way to see where libraries were that ‘carried’ our products. Fortunately, Google Maps provides a very easy to use solution for mapping groups of locations.

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Another Python 2 Unicode Mystery Solved

08 Jun
June 8, 2012

The challenges of Unicode with Python 2.x are decried throughout the internet. This little devil had me scratching my head for quite some time. The test script is simple enough:

desc = u"The Quick Brown Fox Jumped over the lazy Dog\u2019s Back!"
print desc

One can easily see that a Unicode string is being created with a special character the \u2019 which is a right apostrophe. Python handles this just fine when run from the command line.
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Midwest UX 2012

05 Jun
June 5, 2012

Last week I spent 3 days surrounded by all things UX (user experience) at the 2012 Midwest UX Conference in Columbus, Ohio. This relatively small conference was packed with valuable content, and populated with a crowd willing to share knowledge, tips, experiences and techniques.

After thinking about what I should write about for this post (and looking back over my 20+ pages of notes), there was one unexpectedly-awesome 20-minute presentation that is still at the top of my mind. What I took away from this short presentation is the thing that resonates with me the strongest a week later: the notion of UX practices being applied in broader, more creative ways.

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